Returns & Exchanges

Exchange Policy

Exchanges must be requested within seven (7) days of receipt of the item, and must be received within thirty (30) days of receipt of the item. This policy does not apply to Final Sale items (see product description to determine whether the item is considered "Final Sale." To request an exchange, send an email to heyjew@geltfiend.com with the subject line "Exchange - Order ####" and describe the reason for the exchange in the body of your email. You will receive exchange instructions via e-mail, including a return shipping address. Customer pays for return shipping. Exchanges require 1-2 business days to process. Once the item is received, a store credit will be issued to you equal to the purchase price of the item, less shipping and handling charges, and less a $5 processing fee. In the event that you need your replacement item sooner than can be accommodated by our standard exchange process, we may offer you an additional exchange option, such as purchasing the replacement item at the same time you send the original back to us. Once the original item is received at our warehouse, we will issue a refund for the item, less the original shipping cost paid and less a $5 processing fee. Return shipping is paid for by the customer.

WE REQUIRE THAT ALL EXCHANGED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED. We reserve the right to refuse the exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive for exchange has been worn, the item will be deemed unacceptable for exchange. We reserve the right to return to you any unacceptable pieces. All packaging for the exchanged item must be intact and not damaged in any way.

ALL EXCHANGES ARE SUBJECT TO A $5 PROCESSING FEE.

 

Return Policy

Due to the seasonal nature of our products, returns for refunds are limited to cases where there is a shipping error or a significant manufacturing defect. In order to process a return for a refund for one of these reasons, the return must be requested within seven (7) days of receipt of the item. and must be received at the warehouse within thirty (30) days of receipt of the item. To request a return, please send an email to heyjew@geltfiend.com. In the subject field, type "Return Request - Order ####" and in the body of the email, state the reason for your return. You will receive return instructions via e-mail, including a return shipping address. Orders that are returned to warehouse and qualify for a refund will receive a product refund and a shipping refund when returning for a shipping error or manufacturing defect. Returns for a refund require 5-10 business days to process.

We cannot accept returns for sizing issues, or issues with timing of receipt that are out of our control.  We do everything we can to accurately describe our products and range of shipping options available. 

WE REQUIRE THAT ALL RETURNED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED. We reserve the right to refuse the return of any items that have been worn or damaged. If an item we receive for return has been worn, the item will be deemed unacceptable for return. We reserve the right to return to you any unacceptable pieces. All packaging for the returned item must be in tact and not damaged in any way.

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